Custom Orders

• All custom-made items (e.g., curtains, blinds, upholstery, cushions, etc.) are non-returnable and non-exchangeable, as they are specifically tailored to your measurements and requirements.

• We recommend double-checking all measurements and fabric selections before placing your order.

Ready-Made Products

• Ready-made items may be eligible for return or exchange within 3 days of purchase or delivery, provided they are unused, uninstalled, and in original packaging.

• The customer must provide the original receipt or proof of purchase.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 24 hours of delivery.

• We will inspect the issue and offer a replacement or refund, depending on the situation.

• Photos or videos of the damage may be required for verification.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom-made curtains and blinds

• Installed or used items

• Clearance or sale items

• Fabric cut from rolls

Refund Process

• If a refund is approved, it will be processed through the original payment method within 7–10 business days.

• Delivery or installation charges (if any) are non-refundable.

Exchange Conditions

• Exchanges are only allowed for equal or higher value items.

• Any price difference must be paid by the customer.

Return Process

To initiate a return or exchange, please contact us at:

📞 Phone: 0324-4249229
📍   Visit: Main Sattellite Town Near Khan Lab Sargodha

Please include your order number, reason for return, and any photo evidence (if applicable).

Note:

Al Sadat Curtains & Interior reserves the right to refuse a return or exchange if the product does not meet the above conditions.